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Return Policy

We Love our Curls and love when you are happy! If you are unsatisfied with your product, please contact us regarding a return within 10 days of your purchase. 

Refunds will be processed based on the original form of payment and will be processed within 7-10 business days from the date we receive your items. We will then credit the card originally used to make your purchase. The following items cannot be returned:

  • (__________________)


Our return address is:
S.E.R.V. Charlotte

8925-7 JM Keynes Dr.

Charlotte, NC 28262


Please note: If you choose to return your product by mail, return shipping fees are nonrefundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus shipping and handling fees).

Therefore, the customer will be responsible for return charges. Additionally, at this time we do not offer exchange services.


Damaged Items

Please inspect the carton for damage at the time of pickup or receipt. Shipping cartons are sometimes damaged during transport. This is normal and it should not affect y our product. If damage occurred to the items during shipment, please contact S.E.R.V. Salon at 704-288-7795 between the hours of 9:00 a.m. and 5:00 p.m. EST. Thank you!

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